- Use of the Site
- Warranty & Defective Items
- Deposits and Layaways
- Return & Refund Policy
- Cancel an Order
- Backordered Items
If a shipped item arrives and appears to be damaged. Make sure damage is noted on the delivery slip. Please email us with a description of the damage and pictures if possible. Mailto: email@example.com
If an item is defective, DO NOT send it back to us until you received authorization. Send pictures / videos to firstname.lastname@example.org and we will assess the situation.
Improper assembly, damage caused by use, and misuse are not covered by warranty.
Please note that FrameWork Cycle & Fitness, Inc. is a retailer of bicycles and fitness equipment. We rely on our manufacturing partners to uphold the warranty aspect of the service should the need arise. Manufacturers often use authorized third-party service providers to assess and repair the equipment. We will facilitate the administration portion of the service when possible.
Units that may have defects either out of box or in the field may have a labour warranty that will cover a technician’s visit. FrameWork Cycle & Fitness, Inc. does not refund, exchange or remove product that is repairable. Should a unit be deemed unrepairable, the transportation cost will be the responsibility of the purchaser.
FrameWork Cycle & Fitness, Inc. reserves the right to (i) send parts and (ii) replace a defective part.
Parts from Canada: Replacement parts are available to be picked up in Sydney NS. It is the end user’s responsibility to arrange the delivery or pick up of warranty or faulty parts or products.
Parts from the U.S.: Parts that are shipped from the U.S are shipped directly to the customer. Customers are responsible for the cost of duty, broker or shipping charges associated.
Labour: for in-home labour dispatch fees apply. Labour is covered in-shop at 333 George Street, Sydney NS B1P 1J7. For fitness equipment weighing more than 50kg, warranty will cover on-site parts replacement within the Cape Breton Regional Municipality.
*A manufactures warranty covers defects associated to defects in workmanship. Warranties exclude wear and tear items such as walking belts, cosmetic parts, worn decks, DC motor brushes, bike cranks, pedals, seats, tubes, tires, neoprene handles and any other parts that are in need of replacement as a result of wear/usage. A warranty only covers parts that are attributed to defects in workmanship as a result of the manufacturing process. Warranty also becomes void if proper maintenance is not performed or the wrong type of lubricant is used (for treadmills). Improper assembly of units is also not a warranty related issue and charges may apply for corrective measures.
For an item over $200 that is already on order, the customer can reserve that item with a 25% deposit. Simply select “Pay Deposit” when viewing the item. You will be charged 25% of the price of the item at the checkout. This item will be reserved for you and you will be notified when it arrives. Initial deposits will not be refunded. If you cancel the order, your initial deposit will be forfeited. Any other payments made above the initial deposit will be refunded, less any other costs incurred for this order. Costs may include , but are not limited to storage fees for items that have not been picked up within 30 days of their arrival. When you are notified that the item has arrived, the balance will be due within 30 days. If the order is not paid within 30 days, the deposit will be forfeited.
For an item over $200 that is in-stock, the customer can choose layaway. Simply select “Pay Deposit” when viewing the item. You will be charged 25% of the price of the item at the checkout. The item and the price will be held for you for 3 months at no extra charge. If the balance, is not paid within 3 months, and no other arrangements have been made, the initial deposit will be forfeited. Any other payments made above the initial deposit will be refunded, less any other costs incurred for this order. Costs may include, but are not limited to storage fees for items that have not been picked up within 30 days
Pay Later Option
Our website includes a “Pay Later” option at the checkout. This gives the customer the option of making other payment arrangements for their order, in case they don’t have a credit card, or they are using our financing option. The items in the order will be held for 3 days, at not cost, with no obligation to buy. We will contact you with payment details, such as eTransfer, financing, or in-store payment. If you do not pay within 3 days, your order will be canceled at no cost to you.
REFUSE SHIPMENT! If an item arrives and the package is visibly damaged, please refuse the item, take a photo if possible and make a note with the carrier. Please call 902-567-1909 or toll free 1.866-567-1909
Shipping rates at the checkout are an estimated shipping cost. Although it is usually correct, in certain circumstances, we may charge a surcharge, or refund an overcharge. You will be notified prior to the shipment with the option to accept the new charges, modify, or cancel your order. This can happen with unusually large orders, and orders to areas outside normal courier locations and remote areas. These orders will not be shipped until we receive a response from the customer.
Our policy of shipping within 2-3 business (during weekdays) applies to orders made prior to 2:30pm Atlantic Standard Time. Delays may occur during our busy season, or, if there are severe conditions beyond our control. We do everything in our power to ensure that customers receive their orders as quickly as possible.
For orders over $400, we may allow shipping to a different address other than your billing address; However, you will be required to add the address on your credit card file (with your credit card company) as a secondary address in order for us to complete your order.
FrameWork Cycle & Fitness, Inc. uses various carriers depending on the size and destination of the order. At the checkout, customers will have the option of picking up their order at our location at 333 George Street, Sydney NS B1P 1J7. Customers can pick up their own package, or arrange their own delivery/pick up. To arrange your own piick up, choose “In-Store Pickup” at the checkout.
Freight charges vary depending on the weight and destination of the order.
Dropship items may take longer as they are shipped from a different warehouse. All deliveries are curbside only.
We will send you tracking information when your order is shipped. Please track your order to avoid any problems or delays as most couriers will make one delivery attempt after which it is taken to the nearest depot. You may then call and schedule a second delivery attempt OR pick it up from the nearest depot. If the carrier does not hear from the customer after a week, they will return the package. Should a package be returned to our warehouse, it will be the customer’s responsibility to pay for shipping a second time in order for us to re-ship the order.
Items marked free shipping have a certain percentage allocated towards the cost of shipping. Canada is geographically massive and we cannot offer free shipping to every location. We do allocate a certain dollar amount to cover most major cities. If shipping costs more than the allocated amount, then you will receive an email with the cost difference. At that point, you can either choose to pay the additional fee to cover the shortfall/difference or you can simply request a cancellation of the order with a full refund. These orders will not be shipped until we receive a response from the customer.
In certain cases the warehouse is able to package certain items together. For example, should you receive 4 boxes when you have ordered 7 items, it does not necessarily mean that any items are missing. It simply means the warehouse was able to package all 7 items into 4 boxes. Please always open your packages before calling or emailing about a missing product to make sure nothing is actually missing.
FrameWork Cycle & Fitness, Inc. does not ship to PO boxes as the shipping companies we work with do not deliver any packages unless they are being shipped to a physical address. If your billing information is tied to a PO Box, please provide your physical address in the billing section when placing the order. Please also make sure that your physical address is on your file with your credit card company so that should we need to verify, the information will match and we can proceed with the shipping.
- Refunds will be accepted within seven days of purchase for a full refund if the box is unopened and in original undamaged packaging. Shipping charges attributed to the sale are non-refundable and will be deducted from the total amount. “Free shipping” items also have a cost associated with the shipping, which will be deducted from the refund amount.
- There will be a 30% restocking fee for any authorized returns for opened or damaged boxes, less shipping fees. Custom orders or modified products are not applicable for refund or exchange and are considered final sales.
(Items that do not qualify under section “1” will require approval.
- Weights are final sale, including dumbbells, plates and kettlebells. Electronics, service parts, wearables, mats, undergarments, clothing, boxing gloves, CDs, DVDs are all final sales.
- All parts including belts, electronic components, consoles, decks, including customized parts are final sale.
As long as your order is pending and still in the “processing” status, you may email email@example.com to cancel the order.
Please include your order number.
Once an order has been processed, our standard return and refund policy applies.
Please allow up to one business day for confirmation on your cancellation.
All backordered product will be processed when we receive the order. We will notify you when your order has arrived. In cases where there is a balance owing from a deposit, the customer will have 30 days from the date of notification to pay the balance. If the balance is not paid within 30 days, the original deposit will be forfeited and the item will be sold.
In rare cases, back-ordered items are canceled due to availability and pricing issues.
Prices listed on the website are subject to change without notice as they are live quotes and fluctuate. We cannot guarantee a price you have seen at a later date.
In cases where the manufacturer has changed the price of a back-ordered item, the final price will be based on the Manufacturer’s Suggested Retail Price at the time the item is shipped. The customer will be responsible for any price increases to items on back-order. If the customer wants to cancel an order, the deposit will be forfeited.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
FrameWork Cycle & Fitness, Inc. reserves the right to cancel any order and for any occurrence. Under these circumstances, the customer will be immediately notified of such occurrences.
FrameWork Cycle & Fitness, Inc.is not liable or responsible for any damages caused by the equipment or misuse.
Please enjoy your chosen activity responsibly, and seek consultation from a general health practitioner to determine your level of fitness. Get the proper training, make sure you are in good physical condition and are correctly equipped. Some or all of the activities for which we sell equipment, apparel and footwear can pose a significant risk to your well being. FrameWork Cycle & Fitness, Inc. does not assume any responsibility for actions resulting from or associated in any way with purchases of any products on our site. By using our site, and through your purchase, you acknowledge and attest that you understand these risks and that you take full responsibility for your own actions.
Welcome to the frameworkfitness.com website (the “Site”). FrameWork Cycle & Fitness. Inc. provides services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any of our services (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
Use of Site
Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Canadian or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.
Content provided on this site is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. Submissions or opinions expressed on this Site are that of the individual expressing such Submission or opinion and may not reflect our opinions. Product representations expressed on this Site are that of the vendor and are not made by us.
We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
Reviews and Questions
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post questions or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third-parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belong exclusively to FrameWork Cycle & Fitness, Inc., or its affiliates. The collection, arrangement, and assembly of all content on this Site (the “Compilation”) belongs exclusively to FrameWork Cycle & Fitness, Inc. or its affiliates. All software used on this Site (the “Software”) is the property of FrameWork Cycle & Fitness, Inc. or its affiliates or its Software suppliers. The Content, the Compilation, and the Software are all protected by Canadian and international copyright laws. Frameworkfitness.com, FrameWork Cycle & Fitness, Inc., and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of FrameWork Cycle & Fitness, Inc., its affiliates, suppliers, or third parties. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.
This Site may be accessed from countries other than Canada. This Site may contain products or references to products that are not available outside of Canada. Any such references do not imply that such products will be made available outside Canada. If you access and use this Site outside Canada you are responsible for complying with your local laws and regulations.
Disclaimer and Limitation of Liability
EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN “AS IS” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please email us at firstname.lastname@example.org